Shipping policy

At Naiga Naturals, all of our products are handmade in small batches. We take care to prepare and package every order to a high standard before it leaves us.

Order Processing & Dispatch

We aim to process and dispatch orders within 2 business days of receiving your order.

As our products are handmade in small batches, processing times may occasionally be longer during periods of particularly high order volumes, product launches, promotions or other busy periods.

If there is a significant delay in processing your order, we will contact you using the email address or telephone number provided at checkout.

Please note that orders are not dispatched or delivered on Sundays or UK bank holidays.

Once your order has been processed, it will be dispatched using your selected Royal Mail tracked delivery service.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout based on the delivery option selected.

Royal Mail 48 Hour Tracked (Standard)

Shipping cost: £3.95
Estimated delivery: 2–5 business days

Royal Mail 24 Hour Tracked (Express)

Shipping cost: £4.95
Estimated delivery: 1–3 business days

Delivery times are estimates provided by Royal Mail and are not guaranteed. While most orders arrive within the estimated timeframe, occasional postal delays can occur once an order has been dispatched.

Please allow additional time for delivery during busy periods, weekends and bank holidays.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active on the Royal Mail tracking system.

Please ensure that your delivery address and contact details are correct when placing your order. Naiga Naturals cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided at checkout.

Customs, Duties & Taxes

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.

Any customs duties, import taxes or other fees imposed by the destination country are the responsibility of the customer.

Naiga Naturals is not responsible for delays caused by customs or for charges imposed by the destination country's customs authorities.

Damaged Orders

We take care when preparing and packaging your order. However, if your order arrives damaged, please contact us as soon as possible at info@naiganaturals.co.uk with your order number and clear photographs of the damaged product and packaging.

Please retain the original packaging and damaged item until we have advised you on the next steps, as these may be required when investigating a delivery claim.

We will assess the issue and work with you to provide an appropriate resolution.

Delivery Issues & Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your Royal Mail tracking information first.

If the tracking information has not been updated or your order appears to be delayed or missing, please contact us at info@naiganaturals.co.uk and we will do our best to assist you.

Please note that once an order has been dispatched, delivery is handled by the postal carrier and delivery times may occasionally be affected by circumstances outside of our control.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: info@naiganaturals.co.uk

You can also contact us through the Contact Us page on our website.